Hospitality communications

The role of a hotel telephone system has changed dramatically since the rise of smartphone technology – with guests preferring their mobile phones over traditional hotel systems. But don’t be fooled – even though it’s no longer a direct revenue earner, choosing the right telephone system is no less critical to your hotel’s overall success, whether it’s a traditional, hosted or cloud-based solution or taking advantage of overhead savings using SIP.

Having a flexible and modern phone system is crucial to the growth of your hospitality service. This system plays a variety of roles in your hotel’s economy—from delivering an outstanding guest experience to integrating with your PMS system. It’s important that you choose the best hotel phone system to suit your individual requirements.

Our effective hotel phone systems have a range of features to help support your business. These innovative solutions include:

• Voice mail boxes for guests
• Wake up calls – automated or manual
• Check in and check out facilities
• Room states update
• Direct and room-to-room dialling
• PMS integration
• Call queuing
• Call charging and routing
• Call recording
•  Credit card integration
• Door entry & door phones
• Child monitoring for families

We can create the ideal telephone network for you that incorporates as many of these features, and more, as needed.

Our innovative phone systems can benefit your business in a number of ways. By integrating with your existing PMS system, you can gain a granular overview of your guest booking information to offer unparalleled experience – greeting guests by name and utilising vital data to deliver outstanding customer service. Improving your current hotel phone system can increase productivity and reduce the time-exhaustive resources of manual tasks, saving your hotel money in the long-term.

Our intelligent phone systems support multiple members of your team – from general managers, to receptionists and housekeepers, right through to your office administrative team and event management department. Your telephone system can contain unique features that help each of these roles in their performance. Find out more by speaking to our consultants today!

Enhance Your Guest Experience

Our efficient telephone systems allow you to deliver an outstanding class of service that will leave guests delighted. Handle enquiries effectively and offer a personalised service that will stand out in your audience’s mind. The details and advanced features that our telephone systems offer will impress guests and give them a seamless experience whilst staying in your hotel.

Our Process

Once you choose to utilise Ash Telecom telephone services we’ll assign you a dedicated Account Manager. Working closely with your internal team, we’ll identify the main opportunities and solutions that a new system can deliver, before designing you a bespoke package to meet your requirements. Our team ensure that the implementation of your new system is as hassle-free as possible, minimising the impact on business operations.